Terms of service
Scope of Application: These terms apply to all transactions and related services for purchasing handcrafted resin art lamps through our website. By completing the order payment, you are deemed to have fully read and agreed to all contents of these terms, and a legally protected sales contract relationship is established between both parties.
1. Order Confirmation and Effectiveness
- After you submit an order, the system will automatically generate an order number. The order will take effect only after we receive full payment and send a written confirmation email (to the email address provided during checkout).
- We reserve the right to refuse or cancel orders without assuming liability for breach of contract under the following circumstances: (a) the product is temporarily out of stock and cannot be restocked within 15 business days; (b) there are errors in product pricing or specification display due to system failures; (c) there is a reasonable judgment of fraudulent ordering, theft of others' information, or other risks. After canceling an order, we will fully refund the paid amount within 24 hours and explain the reason via email.
2. Product Description and Specifications
- The product images, dimensions, materials, and other information displayed on the website have been professionally calibrated. However, due to the uncontrollable nature of handcrafting, there may be 5%-8% natural differences in texture direction and color depth, and the dimensional error is controlled within ±10mm (subject to the data on the quality inspection card attached to the product). The above situations are not considered quality issues.
- If the received product has structural differences from the description (such as missing functions, main body damage, etc., which are not within the scope of manual errors), please submit a problem description and high-definition photos via support@resinartx.com within 7 days after signing for receipt. We will provide a solution of replacement, reissue, or full refund within 3 business days.
3. Intellectual Property Agreement
- All original designs, image materials, trademarks, and other intellectual property rights on this website are exclusively owned by the brand. Without written authorization, any form of reproduction, adaptation, or commercial dissemination is prohibited (including but not limited to screenshot forwarding to commercial platforms, secondary creation for sale, etc.).
- For exclusive designs commissioned by you, the brand is 默认授予 the right to display them on official websites, social media, and other channels (marked as "customer custom made" with personal information hidden). If you need to withdraw the authorization, you can notify us via email at any time, and we will remove the relevant content within 5 business days.
4. Customer Rights and Obligations
- You have the right to require us to provide products and after-sales services as agreed. If you have questions about order information, you can consult at any time, and we promise to respond within 24 hours.
- You shall fulfill the following obligations: (a) provide true and valid shipping address and contact information (if the address is changed, you must notify us 48 hours before shipment; otherwise, you shall bear the secondary freight for delivery failure caused thereby); (b) for international orders, you shall independently understand and comply with the import regulations of local customs on resin products. We shall not be liable for customs detention or fines caused by inconsistent declarations; (c) properly keep order information. You shall bear the losses caused by theft, fraudulent collection, etc., due to personal information leakage.
5. Limitation and Exemption of Liability
- Our maximum liability for product quality issues is the actual payment amount of the product (including freight), excluding indirect losses (such as losses from event cancellation due to delayed delivery of lamps, decorative wear and tear during use, etc.).
- We shall not be liable under the following circumstances: (a) delivery delay caused by force majeure such as earthquakes and extreme weather; (b) damage caused by unauthorized disassembly or modification of the product by you or a third party; (c) natural aging problems beyond the warranty period (1 year from the date of receipt).
- These terms do not exclude our liability for compensation for personal injury or major property losses caused by our intentional breach of contract or gross negligence.
6. Termination of Terms and Handling of Breach of Contract
- We may terminate the service immediately if you commit the following breaches: (a) providing false shipping information for more than 3 times in total; (b) stealing brand designs for commercial profit; (c) maliciously initiating false complaints or extorting through negative reviews. After termination, unshipped orders will be fully refunded, and shipped orders will be completed according to the normal process, but no after-sales support will be provided.
- If we breach these terms (such as arbitrarily refusing to ship, intentionally concealing product defects), you have the right to require continued performance or termination of the contract, and may claim compensation in accordance with the Consumer Rights Protection Law.
7. Modification of Terms and Dispute Resolution
- When these terms are updated, we will post a top notice on the homepage of the website, mark the "last updated date", and the new terms will take effect 30 days after the release date. For transactions placed before the effective date, the version of the terms at the time of ordering shall still apply.
- Disputes arising from these terms shall first be resolved through friendly negotiation between both parties; if negotiation fails, either party may file a lawsuit with the competent court in the location of the brand.
Inquiry and Feedback: If you have any questions about the terms, please contact us via support@resinartx.com. We will provide explanations of the terms and relevant legal basis.