Shipping policy
To ensure your handcrafted resin art lamp is delivered safely and on time, we have established the following logistics guidelines:
Order Processing and Dispatch
All orders will be processed within 1-3 business days after confirmation. Once your order is shipped, you will receive a confirmation email containing tracking information (for countries/regions where tracking services are available). You can check the shipping status through the corresponding logistics official website or our order center.
🚚 Delivery Time
After international orders are shipped, the average delivery time is 6-10 business days, depending on your location: major cities in North America and Europe usually take 6-8 business days, while Australia and other Asian regions take approximately 7-10 business days.
Please note that shipping times may be slightly extended due to local courier delays or customs clearance. We will do our best to assist in following up.
🌎 Shipping Destinations
Currently, we only ship to selected countries/regions. If your country/region is not available during checkout, we cannot deliver to you at this time.
If you are unsure whether we ship to your location, feel free to confirm via support@resinartx.com before placing an order.
💸 Shipping and Import Fees
- Orders over $50 qualify for free shipping.(specific minimum order requirements are shown on the checkout page).
- All taxes and import duties are included in the product price – you do not need to pay any additional fees upon delivery.
Partner Logistics and Customs Information
We cooperate with international logistics giants such as DHL and FedEx, covering most of the designated countries/regions. Packages will be accompanied by clear declaration information to reduce customs clearance delays. If you do not receive your package within the estimated time, please contact support@resinartx.com and we will assist in tracking it.
Special Notes
Each handcrafted resin lamp undergoes complex manual processes, with meticulous attention to detail from material preparation to polishing, resulting in a production cycle of 7-15 days. After order processing is completed, shipment will be arranged within this cycle (the overall time from order confirmation to shipment will not exceed 18 business days). In case of holidays or peak order periods, there may be a 1-2 day delay, and we will notify you in advance through an official website announcement.
❓ Need Help?
If you encounter any delivery delays or have questions about your order, please feel free to contact us via support@resinartx.com. We will do our best to ensure your order is delivered safely.