Faq
Q: Are the resin materials safe and eco-friendly?
A: We carefully select eco-friendly resins that meet international safety standards, with no pungent odors. Once cured, they are stable and non-toxic, making them safe for use in bedrooms, children's rooms, and other spaces. Each batch of raw materials undergoes testing to ensure they are friendly to both humans and the environment. Compared to ordinary industrial resins, we invest an additional 30% in food-grade contact standard raw materials to ensure peace of mind from the source.
Q: Do you offer customization for lamp size or color?
A: Yes! We provide basic customization services, including adjusting sizes and mixing exclusive color schemes (please provide color codes or reference images). The customization cycle is 5-7 days longer than regular models. For each customized lamp, we will send a 3D rendering for confirmation before starting production to avoid communication discrepancies. For details, please email support@resinartx.com.
Q: How long does international shipping take? Is there a risk of damage?
A: Depending on the destination, shipping usually takes 10-20 working days. We cooperate with international logistics giants such as DHL and FedEx, with full tracking available. All lamps are packaged with double-layer foam and hard cartons for reinforcement, ensuring 99% of them avoid transportation damage. If damage is found upon receipt, please contact us with photos within 48 hours, and we will provide a free replacement or full refund without needing to return the damaged item, offering you a risk-free shopping experience.
Q: How to clean and maintain the resin lamp?
A: Simply wipe with a soft dry cloth. Avoid using chemical cleaners such as alcohol or detergent to prevent surface corrosion. We include a dedicated care flannel with each lamp. To extend color retention, avoid prolonged direct sunlight in daily use. Under normal use, the lamp's service life can exceed 10 years, far longer than the average lifespan of mass-produced lamps.
Q: Can I modify or cancel my order after placing it?
A: You can request modification or cancellation within 24 hours of payment, with a full refund. After 24 hours, if the lamp has entered the production process, a 30% material cost fee will be charged. We understand the uniqueness of handmade production and will inform you of the production progress immediately after order confirmation, allowing you to clearly grasp the modification window. Please email us directly for modification requests, and we will confirm as soon as possible.
Q: What makes your handcrafted resin lamps more valuable than mass-produced ones?
A: Each lamp is handcrafted by artisans with over 10 years of experience, with surface textures and light refraction angles that carry the unique warmth of handiwork. We promise that each lamp model is limited to 50 pieces per color scheme to avoid the awkwardness of matching styles, allowing you to own a true art collection rather than an ordinary daily item.
Q: Where do you get your design inspiration? Will there be duplicate designs?
A: Our design inspiration is extremely diverse, rooted in nature and life, and extending to the universe and fantasy worlds. You can see the flowing light of spaceships passing through star tracks, the galaxy reflected in astronauts' helmet visors, the lava-like red flames from dragon scales in Game of Thrones, and the holy glow from Gandalf's staff in The Lord of the Rings in our lamps. Monster themes are also a creative highlight—Godzilla's radioactive blue light on its spine and the biological texture of Alien eggs are transformed into unique light languages. Although core design concepts are consistent, the craftsmen's techniques and the natural flow of resin result in different details for each lamp. There will never be completely duplicate designs, making each piece an art work unique to you.
Q: Can I realize my own design ideas?
A: We warmly welcome customers' original ideas! If you have specific design sketches or concept descriptions, please email them to support@resinartx.com. Our designers will assess feasibility and provide optimization suggestions based on the characteristics of resin materials. Such in-depth customization requires an additional design service fee, which will be discussed based on complexity, to truly bring your creativity to life.